Mine My Cloud Home have been offline for weeks. What is happening? I just bought it 3month ago.
Wrong subforum. See the dedicated My Cloud Home subforum.
My Cloud Home
http://community.wd.com/c/home-cloud-storage/my-cloud-home/229
And see the My Cloud Home Support site which has additional information including Knowedge Base articles covering general issues with the My Cloud Home.
WD Support - My Cloud Home
https://support-en.wd.com/app/products/product-detail/p/1369
Hi WD,
Pls advise as on how I can access to My Cloud as I have info that I needed badly.
If you want/need WD Support, contact WD directly: https://support.wdc.com/contact_phone.aspx and open a support case/ticket. This site (community.wd.com) is mostly a user to user support forum. Per the previously mentioned WD Knowledge Base, there are several articles for the “My Cloud Home offline” offering suggestions on what to do.
My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
https://support-en.wd.com/app/answers/detail/a_id/24283
My Cloud Home Device Offline with DIM LED After Power On
https://support-en.wd.com/app/answers/detail/a_id/29234
My Cloud Home Online User Guide and Solutions
https://support-en.wd.com/app/answers/detail/a_id/21182
One should see and post in the My Cloud Home subforum since the My Cloud Home device is different, with different options and features, than the My Cloud line of devices. Users in this subforum may not have experience or have used the My Cloud Home. Further the My Cloud Home does not support OS5, the general subject of this specific subforum.
