Hi there, I’ve always backed up (from a MAC) to a Maxtor portable USB (Mac OS Extended), then plugged that USB drive into the back of the My Cloud, and created a Backup job.
Hasn’t worked in the last few days and I noticed a) that a Firmware update had been applied and b) I have a notification stating “Unsupported Filesystem”
Any ideas if I can go forward ? Or should I try and roll back my firmware?
Thanks,
Paul.
The My Cloud Home and My Cloud devices are not the same. If you have a My Cloud Home see the dedicated subforum for the My Cloud Home.
When it comes to USB drives, ensure they are in a format supported by the host device. In the case of the My Cloud Home the following WD Knowledgebase article lists the supported formats.
https://support-en.wd.com/app/answers/detail/a_id/19225
If one has the My Cloud the following Knowledgebase article details the supported USB file formats that are supported.
https://support-en.wd.com/app/answers/detail/a_id/23000/kw/usb%20format
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