My Cloud home not reachable

Hello Everyone !my cloud home is not reachable anyomre .the first problem was that the cloud was online and i can sign up on the platform and see my files but not the cloud itself . i tried reseting it but it didn’t solve the problem . after looking on the forum , i saw a lot of people saying that it’s possible to gain acces again by installing debian and omv . that unfortunetaletly didn’t work and i’m unable to restore it,probably because i had the latest update installed on it . at the moment i can reach it via telnet and the router when i started with the usb stick , otherwise ,it loops forever .can someone maybe provide me with the original firmware since it’s not available to download on the website ? thank you very much in advance

Hi @wearevirtual,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

I did.

Can someone help ?