My Cloud Home not detect


Last week I just rebooted my cloud home and its not detect when I try to login
every thing are fine power, connection and light
Note: I can find it in local IP and could be access but only public folder appear my folders dos not exist

any idea to resolve this issue?


Hi @sbalateef,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: