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My cloud home is offline since days

Hi there, after some months of not using the device, I cannot access it although power is on (front light is white stready) and internet access works as well (backlight LAN is green steady). Any solution?

Many thanks,

1 Like

Hello,

Please refer to the following KBA article: My Cloud Home: Offline and LED Solid White After 60 Second Reset or System Erase

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