My Cloud Home iOS app poor photo quality

Had my My Cloud Home 4TB for approx 2 months now, having constant issues with the ios mobile app on ipad and iphone.
sync files from my pc to my cloud, view photos through the app and they are very poor quality. If i open using other apps (i.e files) the photos are fine?

Hi @bobnjoyce,

Thanks for reporting the issue.

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for best assistance and troubleshooting: