After fighting with a pair of My Cloud units for a couple of years, I decided to give the My Cloud Home a shot. With mixed results. After a year of so of using the new product, I have FINALLY found a way to make it work reliably – but it certainly wasn’t easy.
I have about 400 gigs to back up for safe keeping, usually just a couple times a year. No method available with this drive is reliable or even feasible. I’ve tried using the browser (seems like a dumb way to do this when my laptop is only 15 feet away from the My Cloud Home unit), and the phone app is not suitable for this either. I even tried going directly into the ethernet port on my second laptop – sometimes it works, sometimes it doesn’t. And when it does, it is excruciatingly slow. WD Discovery is the worst – it will start out ok, then slow to a crawl after around 15 minutes. Eventually, it will get stuck on something and crash. If you attempt to start over, it won’t pick up where it left off, but starts all over from scratch.
After spending three days and evenings fooling with this, I stumbled onto a work-around that seems to work: Transfer all of the data you want to backup for safe keeping onto a portable usb drive. The one I have is 2tb, and it will take 400 g of data from the laptop in about 90 minutes. Then, plug the usb drive into the usb port on the rear of the My Cloud Home. If the mobile app is installed on your phone, it will send you a message saying the usb drive is plugged in. Open the app, and follow the bouncing ball to transfer files from the usb drive to the Cloud Home drive. This way, it’s a direct connection, and doesn’t involve the router, your network or the internet. It took my system around 5 hours to transfer 427g of data, which is way faster than any of the other methods (when they even worked.) The data I back up routinely every week or so is a much, much smaller amount, and I can use the browser to do that.
Hopefully this information will help others, and save them the many hours I spent trying to get this VERY disappointing piece of equipment to perform the function(s) is was supposedly designed to do.
I really hope this is of some help to you all.