WD Community

My Cloud Home Duo offline 01 Okt. 2021

Who has the same problem. Yesterday it worked. Today no chance to reach it.

From my side of view it is acceptable that there are problems to reach a storage via the Internet, but it is not acceptable to have a storage on my desk which I can not reach with my computer and a software directly.

For me this data problem is the start to change my system with a storage which is always reachable with my components on my desk.

Same!!! Really disappointed!

i cannot access- says offline ?? how long until its fixed if its an icloud issue

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.