I’m trying to hard-reset my device without success.
I push the “reset hole” for like 40-60 secs. The device shut-down and the light start to blink. I keep the “reset hole” pushed and nothing happens. I let the device all the weekend blinking. and then shut-down the device and restart.
I do it like 7 times in different ways but it doesn’t work. I then login to the device (it still exist) to do the hard reset from the internet interface hello. But I’m unable to do the hard-reset from there (It seems that I’m not anymore the admin of the device).
I was trying to recover the device from mycloud.com/hello but always connect to the ancien interface.
So I want to know if there’s a way to know who is the admin from the device in some way to reset the device from the interface or also know better how it works the hard-reset. Because it seems it doesn’t work on my device.
Thanks in advance.