My cloud home duo does not boot up after changing to jbod setting


#1

Hi.

Today i got my cloud home 16tb device. The device was run smoothly. Then I changed the raid setting to jbod setting because I needed 16 tb of space, the mirror wouldn’t work for me.

After about 30 minutes there was a power outage due to the problem in the apartment. Then again it worked itself. But solid white led and never blinks at power on.

The device is currently on for 4 hours and the led is fixed in the same way.

Should I perform a factory reset of 60 seconds? Is it normal to last so long?


#2

#3

Thank you for your help but I made the necessary steps in the article. After pressing reset pin 60 seconds, nothing happens.

Solid White LED still, nothings changed.


#4

did you read the entire solution in the article linked above?


#5

I read it, but there’s no change in the device after held the reset button. I held it down for 2 minutes, the device didn’t turn itself off. Stuck at the white led.