I have recently installed the My Cloud Home Duo.
My intent is to duplicate “dropbox” functionality for myself and primarily my wife. She has all of our photos’s in a configuration such that she stores files by year month and day in named folders. There are about 130K files, 450MB. We both have Windows 10 systems.
The installation was as easy as advertised. I tested the system by "sync"ing a moderate size folder/files (80MB or so) and saw no problems with it. My wife registered as another user and again I tested the functionality on her system. Again no problems.
I began "sync"ing her photo directory. It was very slow, three days, but was successful. When the initial sync completed I checked some random files to verify that they had been backed up, and they had.
Now the problem: she was looking for a photo from a specific date to use in a display. She went to the folder containing the photo she wanted and the system seemed to freeze. She could see that the photo file existed but the thumbnail image was blank. She was looking for the photo on the local computer’s disk NOT on the My Cloud Duo’s device. Thinking the computer was dead she walked away and asked me to check it out. When I got to the computer some time later the thumbnail’s for the images had appeared and the system appeared to be alive and well.
I rebooted her computer and repeated what she had done (different folder and file) and got the same behaviour. The system appeared to dead. I started the task manager and saw that there were four processes (3 wdsync and one kdd) using 100% of the CPU and 60+% of the memory (kdd was using the majority of the memory). I also noted that there were many many svchost processes running.
Remember, there was no attempt to access the My Cloud Device, it appears that the file system driver (kdd I’m guessing) monitors all local disk accesses and checks for changes each time they’re accessed locally.
Can someone in the support staff give me an idea what is going on? My devices are attached in the manner described in your documentation.
PC<==>GB Switch<==>GB Router<==> My Cloud Duo.