My cloud Home create files itself!

My Cloud Home - Personal Cloud Storage My Cloud Home
1

Good morning everyone,
a week ago i’ve noticed some executable files inside my drive. I’ve tried to delete them but, the day after, here they are!

They are located at the beginning, and continue to grow in number.
I think isn’t normal. Someone have solved?

I’m a new user so i cannot attach the images, but i can describe the situation down here:

  • “MY FOLDER 1”
  • BBk_Ujy
  • “MY FOLDER 2”
  • “MY FOLDER 3”
  • “FAMILY FOLDER”
  • G2LY9xy
  • KbpSOG0
  • qfz0XU8
1 Like
2

Where are you seeing these files?

  • Web Browser using MyCloud.com?
  • Windows or macOS using WD Discovery?
  • Mobile App ?

Please open a support case with us
https://westerndigital.secure.force.com/ind/?lang=en_US

3

The files are in the drive folder, before my personal folders.
I see them both using wd Discovery or web browser or app.

Thanks
I’ve just opened a support case

4

Hi. Same happens for me. Got the My Cloud Home (Single) Device five days ago. First 3 days after setting it up, i only saw two folders (“Family” and “Sync from Desktop”).
Since two days new exe-files start to show up like described by Boa.

Any solution for this yet?

PS.: Working on a MacBookPro 2016 / Sierra. Also, if i delete the files, they keep coming back.

5

I have the same problem. I clicked the link you provided but is broken. :frowning:

6

I am seeing the same thing. I just opened a case and will update this thread when I receive an answer.

7

I have concluded conversations with WD support. They did not explain what the files were for, just that there would be no harm in deleting them, which I have done with no obvious adverse effects.