My Cloud Home Connection via WD Discovery failing (Win 7 Prof)


I’ve just installed WD Discovery for the third time but still fail to login.

The login button is not enabled and a red error message is displayed saying “My Cloud wurde nicht ordnungsgemäß gestartet” (“My Cloud was not started properly”). see attached screenshot please.

OS is Windows 7 Prof. 64 bit.

Access via web browser is working fine, the public share can also be accessed in Windows Explorer.

Anybody a clue what could be wrong?

Thx and kind regards,

Hi biosys99,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.