I bought My Cloud Home as a Western Elements Deskt 6TB.
Inside the Box is a 3TB NASware 3.0 WD30EFAX Sata disk.
Can you explain why?
Hi @Agora,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
I bought My Cloud Home as a Western Elements Deskt 6TB.
Inside the Box is a 3TB NASware 3.0 WD30EFAX Sata disk.
Can you explain why?
You are offering conflicting information repeatedly but you don’t seem to know that they are in conflict. The My Cloud Home is never sold as a “Western Elements Deskt 6TB” which is an external USB device complete with a different USB interface and power supply.
The My Cloud Home is never sold with an identification number that will show what type of Western Digital hdd is in the unit itself.
If this is a new device which you bought, you should identify the seller by name and counrty and see if they are an authorized seller of Western Digital products in your country and what recourse you have in resolving this problem.
No contradition!
Bought My Cloud Home as a Western Elements Deskt 6TB.
Inside the Box is a 3TB NASware 3.0 WD30EFAX Sata disk!
NoPlex via WD Community <notifications@wd.discoursemail.com> escreveu no dia terça, 25/07/2023 à(s) 14:22:
If you enter the serial number into WD’s warranty checker, you get …
Model Number = WDBVXC0030HWT-EESN
Description = MY CLOUD HOME 3TB EMEA
The WD30EFAX is an SMR model. These are unsuitable for NAS applications.
