My cloud home 4tb offline / windows cant access disk help!

Hi All,

My device was working fine and a couple of months ago. My drive is now shown as “offline”. I get “windows can’t access disk…disk might be corrupt” when I click on it on my computer.

So far I’ve tried:

  • Restart computer(s), hard drive and router
  • Uninstalled and re-installed my cloud home app (both in computer(s) and phone
  • Press and hold reset button

There is a solid white light when I plug it in.

Any help is appreciated. I’m even thinking of taking out the hard drive and hope I can get something out of it.


it’s no longer booting up per this article

My Cloud Home Solid White LED and Never Blinks at Power On