My cloud home 2To, problem opening file videos in DLNA

Hello to all and all,
Files(Cases) videos open, or do not open rather, in a random way and I know that I am not the only one to have this problem but I do not find solution. I followed step by step the tuto for the activation of plex and the dlna (I cross(spend) by my cubicle(garage,dock)) then I created files(cases) in " shared movies " " plex ". Once on two, the “heavy” files(cases) do not open. Files(cases) with some movies only open. No problem for the music in " shared music ", files(cases) open every time. If I restart the nas, that re - works one time(weather)…
According to what I read, plex seems to work with WD on this problem but anything in spite of the last update, found you a parade?
In advance thanks to you!
(This is a machine translation, a forgiveness…)

Hi franck68,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.