My Cloud Hijacked

Gents. I believe my My Cloud account has been hijacked. I noticed a “user” that I dont know after updating to OS 5 and I am not getting the “reset password” emails.

How do I proceed. Contacting support seems to be quite a hazzle or what?

@HENRIK_BENDER Can you provide more details?
To contact support:

  • collect the system logs for investigation with a screen shot of the user in question
  • send to support