My Cloud Firmware 4.01.04.42​2 Feedback

My Cloud OS 3 Personal & Network Attached Storage My Cloud
82

I do have the same problem.
I have lost access to MyCloud Dashboard right After Manually Upgraded to 04.04.03-113.

The unit is accessible by File Manager, the data is there. I can copy files from it.
I have verified the IP address on my Router’s ARP list (I know the MAC address of MyClod. Jotted down at the time of first connection)
I can ping it. It responds fast.
But the Dashboard, from Chrome, just gives me the “Connection Refused” message.

83

Do other web browsers exhibit the same error/problem?

Did you by chance “unbrick” your My Cloud at some time in the past? If so there is a known problem that some have experienced when unbricking a My Cloud to v3.x firmware then upgrading to v4.x firmware. The Dashboard is no longer found/accessible.

https://community.wd.com/t/no-dashboard-after-unbricking-and-then-updating-to-latest-firmware/174554

84

Hi Bennor,

Thanks for your reply.
Frankly I do not know what unbricking is, but I am sure that I did not do it.
I just upgraded the firmware from 04.01.03-421 to 04.04.03-113.

I have the same issue with Opera, not just with Chrome.
Today I was able to access it once, by de-powering and on-powering My Cloud.

However after some hours the Dashboard has went back to invisible again.

85

I have monitored the symptoms with some more details.

It apears that MyCloud goes to sleep after 15 minutes from rebooting it.
Apparently processes initiated dueing that 15 minutes and running are clamped to access MyCloud, but no new process can be initiated after 15 minutes awake time.

This is what I observed:
After powering up MyCloud (04.04.03-113) it goes on the network OK and I…

  1. … Can see its MAC and IP on my router’s ARP List.
  2. … Have access to its Dashboard through my Browsers.
  3. … Can access it via Win-7 File Explorer.
  4. … Can execute file back ups to it normally.

Every time, exactly 15 minutes, after powering up MyCloud goes to „sleep” and I…

  1. … Can NOT see its MAC and IP on my router’s ARP List.
  2. … Have NO access to its Dashboard through my Browsers.
  3. … Can access it via Win-7 File Explorer.
  4. … Can execute file back ups to it normally.

In MyCloud Setup I have the items below turned off…
… Energy Saver: Drive Sleep
… Media Streaming
… iTune Server

The symptoms had been the same when the above items were on.

86

Try performing a 40 second reset and see if that clears the issue of loosing access to the dashboard. Sometimes performing a 40 second reset can clear certain strange My Cloud issues.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=13986

There are a number of threads that discuss the LONG running sleep issues with the My Cloud units. There are a number of methods to try that include turning off certain My Cloud firmware services that might help. Use the forum search feature, magnifying glass icon upper right, to find those other discussions.

87

How do you know that the drive is sleeping? You have turned off drive sleep. It should not sleep.
The next time you reboot the system. SSH into the device. cd to /var/log. Then grep standby user.log. If the drive has entered sleep. There should be entries like.
2016-09-15T08:19:57.513943-04:00 di=WfOf5hjVLP notice logger: exit standby after 46 (since 2016-09-15 08:19:11.589370001 -0400)
Every time the disk wakes up a log entry like the above is written to user.log.

RAC

88

I think Masch_Wolf is using ‘sleep’ in a colloquial sense, to mean that the MyCloud simply stops responding to any attempts to access, not that it goes into Sleep mode.

Hence the „sleep”.