My Cloud Firmware 4.01.04.42​2 Feedback

I’ll repeat what I said earlier. DO NOT update to this firmware. I hate the annoyance every few days that a new firmware is available notification. BUT until WD releases fixes for 1) read/write degradation 2) lost access to control panel, I would wait.

Update on my previous post about MC running slow and needing to reboot frequently after upgrading to the latest firmware …

After several reboots, my MC drive stabilized enough to adjust the settings. I turned off both the iTunes Server and Media Streaming, and rebooted yet again. Since then, its been like I have a new drive. Web interface is much faster & more responsive, shares are always accessible in Windows Explorer, the drive no longer disappears from the network or seemingly locks up and needs to be rebooted (via SSH) or unplugging/re-plugging. I’m kind of afraid to turn Media Streaming back on, but that is a key feature that I wanted & that drove my purchase of the MC. I am waiting until I have been running a week or so without problems to make further changes.

I feel like a politician when I point out what should have been obvious, “the media is to blame”

I had a similar effect when I turned off the media server features.  Also, now that I have a replacement for my original MC that was giving me all the trouble, and now that I have been able to successfully get my data off of the original MC, I did a full restore and then upgraded the F/W to the 4.10.04.422 and it seems to be working fine.

So, one thing to try, is get all your data off of the old MC, do a full restore, and then upgrade the F/W and see what happens.

Hi!

Would be grateful in case someone has advice for this kind of updating situation?

WD My Cloud now has version v04.00.01-623 and lately has very seldom dropped out of home network.

Is there any real good reason to update to the latest version?

I do know those four points:

Resolved Issues:

  • Resolved issue of inability to stream audio files after updating to iTunes 12.1
  • Resolved issue of POODLE (CVE-2014-3566) SSLv3 security vulnerability
  • Resolved stability issue when attaching a USB drive that contains previously created Time Machine backups
  • Resolved issue of Safepoint instability

but any of those aren’t really important in my case.

Only afraid in case updating would cause some odd unexpected problems?

Last update caused dropping out of home network on daily bases.

Thank You so much for all possible advice and experiences!

Happy to tell you this:

I dared to update! :wink:

No problems occurred this time! :slight_smile:

SilverLining wrote:

Update on my previous post about MC running slow and needing to reboot frequently after upgrading to the latest firmware …

 

After several reboots, my MC drive stabilized enough to adjust the settings. I turned off both the iTunes Server and Media Streaming, and rebooted yet again. Since then, its been like I have a new drive. Web interface is much faster & more responsive, shares are always accessible in Windows Explorer, the drive no longer disappears from the network or seemingly locks up and needs to be rebooted (via SSH) or unplugging/re-plugging. I’m kind of afraid to turn Media Streaming back on, but that is a key feature that I wanted & that drove my purchase of the MC. I am waiting until I have been running a week or so without problems to make further changes.

 

I feel like a politician when I point out what should have been obvious, “the media is to blame”

I waited about a week, turned media streaming back on, and within a day I was back to my old problems – could not access the web dashboard, sometimes could not reboot thru SSH, sometimes could not access MC files in Windows Explorer, and could not access files remotely. Rebooted a few times, problems persisted, so I disconnected my 4TB WD MyBook that was attached to the MC USB. It took a few more reboots, but now everything is working much better and faster. I have not had any of the problems noted above since disconnecting the USB drive. I may only connect my MyBook to do back ups unless tech support or someone here has any ideas about a fix for these problems.

I may only connect my MyBook to do back ups

I do backups by connecting a USB drive to my PC, and backing up from MyCloud via the PC, using a custom DOS-shell script running xcopy commands… old skool, but it works for me, and it’s tried and trusted.  I don’t need no fancy SmartWare, Safepoint, TimeMachine or the hassle of badly-performing USB interface on the MyCloud, and I’m running XP, so I don’t have Win7 Backup, or Win8 File History.  One day I might have a play with something ‘fancy’ like SyncToy…

I accept that I have to implement a manual backup regime, but I’ve been doing that for years, so no real issue for me. Others may prefer the automation that Safepoint offers.

I recently replace my 2TB WDMC with a 3TB WDMC.  In doing that I needed to get the data off of the 2TB.

I found this to be incredibly difficult.  

I would advice everyone to try and do it, if you haven’t already, because if the day comes and you need to it may be harder than you think.

I tried moving data directly from the 2TB to the 3TB, moving data to a HDD on my desktop. Moving data to a USB drive connected to my desktop, to a USB MYBOOK connected to the 3TB … man, the calculated times were in the days, like 14 days.  

I finally moved folders from the various shares manually.

I then tried to delete the data on the 2TB … again a VERY slow process, so I reset to factory defaults.  It seemed to run for 3 days.  I unplugged the 2TB and restarted and it did come back to life.

Practice before you need to do something.

Manually upgraded.  Took SEVERAL restarts to even be able to access my files.  Now I am no longer able to access the dashboard.  All I get is “This web page is unavailable - ERR_CONNECTION_REFUSED”.

Please advise.

you probably got a new IP Address assigned to your WD.  Rud the discover utility or look at attached devices in your router and check the IP address

Billy_Kidd,

Good thought.  I have mine set up for a static IP address though.  

Seems as though there was some sort of background operation running that took a long time.  I am now able to access the dashboard page although it is extremely slow to respond.

Thanks,

Dan

Good thought.  I have mine set up for a static IP address though.  

Where have you set up static IP?  Does your router know it’s supposed to be using a static IP, or does it think it should be assigning an IP using DHCP…?

A firmware upgrade may well trigger re-running of the indexing and thumbnailing tasks:

http://community.wd.com/t5/WD-My-Cloud/Hidden-wdmc-directories-created-by-mcserver-and-photodbmerger/m-p/682091

Having found a bargain 2TB MyCloud (‘better the devil you know’), I decided to make it a genuine Cloud access device, to serve stuff I really don’t care about, and have copies of. As supplied, it had v04.01.02-417 installed, so I thought I might as well make use of the POODLE fix and install 04.01.04-422.

I stuck the .deb on the desktop, and used the Dashboard Manual Firmware Update utility.  The progress bar was rather jumpy, but, after about ten minutes, I had a ‘rebooting’ page in the browser. I recalled seeing this sit there for ages before, so I refreshed the page, and up came the new Dashboard.

All settings, shares and users are preserved.

It started a ‘Content Scan’, and showed a ‘-’ for capacity, so I SSH’d in and killed the indexing and thumbnailer:

/etc/init.d/wdmcserverd stop
/etc/init.d/wdphotodbmergerd stop

First one stopped okay, second one said ‘no such process’.  Fine; it said the same when I killed them before I upgraded.

Going back to the Dashboard, ‘Content Scan’ is now idle, and capacity reporting correctly.

So, it’s looking promising so far.

[edit]

The only problem I’ve found so far is that NTP was turned off, so the time was wrong. By a couple of months. I guess it was the build time (April 25th or so?). This setting should be retained across firmware upgrade, IMHO.

I set it to use a static IP in the Settings - Network - Network Services section of the dashboard.  I have also set up a static route on my router (Netgear WNDR4500).

When I access the dashboard today I see ’ - ’ for capacity and ‘Error’ for content scan.  :o(

I’m thinking about turning off all the media features and just using it as plain old storage.

With regard to the link you added - it all looks very promising but I don’t even know how to SSH into anything!  Are there steps I can take via the dashboard that will accomplish the same (or close to it)?

 it all looks very promising but I don’t even know how to SSH into anything!

SSH is pretty straightforward; it’s just a way to log in to a command line interface.

Use Dashboard Settings|Network|SSH ON to turn on SSH on the MyCloud. Accept the root password it offers.

Download and install PuTTY.

Run PuTTY

It will ask you the IP and Port you wish to connect to; use the static IP you have set, and Port 22.

Log in as root, with the password (welc0me)

Type the two commands to disable the services. One may say ‘no such process’.

Type ‘exit’ to log out, and close PuTTY.

Done!

Are there steps I can take via the dashboard that will accomplish the same (or close to it)?

No; it’s one of the regular complaints about missing features and faults of the Dashboard.

Thanks!  I’ll give it a shot.

Oh, BTW, my post about getting a new MyCloud and upgrading firmware was a reply to this thread, not your specific post. It’s just coincidence that they have a common theme…

The ‘scan’ report is also used for the Twonky DLNA server, but I don’t find this takes very long: about 12 minutes for 62k music tracks.

Have you fiddled with the Shared folders via the Twonky UI?  One thing I had forgotten about (as I’ve fixed it on my other cloud) is how much the Twonky UI and the Dashboard fight; if you enable media streaming on a share, the Dashboard adds it to the /etc/contentdir file that tells Twonky where to look for files when you turn it on. If you then use Twonky’s UI to disable that Shared folder, the Dashboard gets all huffy, and spits out ‘400162’ errors.

[edit]: just tried that again; no 400162 errors this time. thought I understood the thing for a moment…

Didn’t even know there was a TWONKY UI

http://community.wd.com/t5/WD-My-Cloud/FAQ-Twonky-DLNA-Media-Server-Setup-amp-Use/td-p/858810

Put me in the list with users whose My Cloud was unable to upgrade. I used to have a MyBookLive and got RMAed. I received a MyCloud with recertfified HDD. FW is 4.01.02. I tried upgrading with both the downloaded file and through web, same result, unable to finish. I remember the issues with MBL and I see that MyCloud continues the tradition. At least my nas still works and it is not bricked. For the time…