My Cloud EX4 access problem

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX4
1

When i login to cloud server, i can’t view all my files in server.
For example, server contains 20 folders but i only can view 14 folders. or i can’t view the files which are file name start with P and after P. Any advise?

2

Hi,

You could refer to the following links:

https://support-en.wd.com/app/answers/detail/a_id/25247

https://support-en.wd.com/app/answers/detail/a_id/11563