My Cloud EX2100 needs rebooting often

My Cloud OS 5 Personal & Network Attached Storage My Cloud EX Series
#1

Ever since updating to My Cloud OS 5, my EX2100 needs to be power cycled every so often (seemingly random time, but about once a week).

If I don’t then when I try to open a mapped drive, the NAS doesn’t recognise any of my usernames or passwords. Also the web interface doesn’t load (browser responds with http error 502). A power cycle of the EX2100 sorts everything out until the next time.

Any thoughts?

#2

HTTP Error 502 normally mean something is not responding.
I suggest to Collect the System Logs, Contact Support and let me know your case number.

#3

Thanks. Case number 210603-002645 raised.