My cloud ex2 utra dosn’t load dashboard?

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

My ex2 ultra cloud does not load the dashboard?

After having problems to load the dashboard, restart the product to factory, but the problems continue.

I have tried everything, access with the firewall down, by ip of my cloud, if it is possible to login but never load the dasboard.

The dashboard still does not load. I would like to know if there is another way to access the conigurations? If the dashboard can be accessed by removing the disks?

Help me please.

2

Hi Dekatec,

Did you try to access dashboard of My Cloud on another web browsers?

3

Hi Brandon,

I have the same problem.
I can access the dashboard using IP or name (DNS).
However, I can only see the top menu. I cannot see the space usage information (for example), nor can I click on the options in the top menu.
The page does not respond. I need to keep updating several times.
I’ve tried several devices and at least 4 different browsers.