My Cloud EX2 Ultra (OS5), USB Backups App problem

The USB Backups app partially installed on my devise. I can neither unistall nor configure it. I have done resets (4 and 40 seconds), I have manually reinstalled the firmware and quick restore. Non have helped. I need to do backups of my data and manually transferring data to a usb drive is simply so time consuming that makes it not feasible on a regular basis.
Anyone have any suggestions on how to get around this problem.
Thank you for your help.

Hello,

Please refer to the following KBA article: http://support-en.wd.com/app/answers/detail/a_id/5078/