My Cloud EX2 Ultra OS5: No Cloud connectivity

[Cristiano_Airoldi]

Hello All,

since a couple of days I have not Cloud connectivity on my My Cloud EX2 Ultra OS5. I can see it in my LAN, all devices have internet access, but I cannot make Cloud connectivity active (even from App I cannot see my My Cloud EX2 Ultra ).

BTW: from web browser’s HOME page, it says there is 0 kB free (while 2 days ago it was more than 3 Tb free). From Diagnostic, HDs seem ok. Firmware is 5.32.102.

From log I got this:

Can you please help me?

Many thanks!

Cristiano

[Ian1]

I am new to this, but I think I have the same problem as you. The support page doesn’t seem to show other peoples response - I cant see any! just 62 views. Did you resolve the problem? If so please share. Thanks.

[Cristiano_Airoldi]

I have reset Mycloud Ex2 from the proper option from the Web page (without doing anything to the data stored on the HDD). The problem seems solved.