My Cloud EX2 Ultra OS5 - Local user works but Mycloud invitation: Refused

Hi, I own a My Cloud EX2 Ultra.
Only 2 users, me and Account2. Mine works ok, I’m the admin of mycloud too.
Account2 works ok locally but when I send her the invitation to join mycloud in our NAS it says that the owner has refused her to join. I have no notification, I can’t answer anything, moreover I am the one who invited her!
When I login with Account2 it says that there is no NAS associated
How can I fix this?

1 Like

Hi @indyjones83,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Hi, I have the same issue, have you managed to solve it?

Yes, I sent my wife the invitation to join and she hadn’t opened it until I asked her to do it a few months later. The request got stuck.
As an administrator I deleted her folder and started again with a brand new request and it worked!!
Hope this will work for you as well.

Dear Fabio,
Thanks a lot for the prompt replay! I did the same (revoked the invitation and sent it again) and it helped! You really made my day! ))

Best regards / С уважением
Илья Шапошников / Ilya Shaposhnikov