I got “my cloud ex2 ultra” with two 4Tra discs
It has two hard drives red version
I took out the discs in order to put other 1Tra discs
Now the problem
When I return the 4TR disks
They do not turn on (do not receive electricity)
The device itself turns on but does not supply power to the discs
There are three LEDs on the front of the device
The first is lit in blue
And the bottom two are lit in red
The discs themselves are good
I connected them to another device and directly to the computer everything is fine
But that I put them in “my cloud ex2 ultra”
They do not work
I tried to hear or feel the discs
They do not receive electricity and do not work
When I browse to the graphical interface of the device I get a message to put hard disks and click next
If I put other 1Tra or 500GB disks
Everything is working fine
I want to return the 4TR disks to the device
How to fix it