My Cloud EX2 Ultra disappeared from the LAN network

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

Hi,
My Cloud EX2 Ultra has disappeared from the list of network devices.
I have access to it through a mobile device and web browser but it has disappeared from the LAN network.
I made a reset (40 sec.) I reinstalled applications (WD access) on my computer (windows 10). However, this did not help, I still do not have access to the disk from a desktop computer.

Any advice?

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2

I am having the same problem. Did you ever get a response? I don’t see one.

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Unfortunately I have not received any answer. I also wrote to support with this problem but I have not received any answer for this day.
When I learn something, I will write in this thread.

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4

I’ve received the answer
After entering the settings from this article, the disk appeared in the network list

In my case it did not quite help.
The disk is visible on the list, but I still do not have access to it from my desktop computer. When trying to open it, error access appears.

I will inform if the problem can be solved.

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5

Done! Finally.
Thank you for the WD support team.
Solution here:
https://support.wdc.com/knowledgebase/answer.aspx?ID=13180&lang=en
but first I had to enable SMB1.0/CIFS File Sharing Support on Windows 10

Thanks!!!