HELP please
sent my MYCLOUD EX2 back as it did not work, the replacment is stuck on a permanent rebooting loop every 20s or so, have tried the 5sec and 40sec reset without sucsess.
I personely think its real perpose is a door stop
You need to contact WD Support if the RMA device is faulty.
This is a user forum, not WD Support.
My first thought would be a faulty PSU, causing repeated brown-out resets as it tries to bring the system up.
Cheers
I give up I think its a piece of junk.
its been back to them and returned with the same issues
many thanks
thanks
ALL SORTED THE POWER SUPPLIE WAS FAULTY
friend lent me his
If WD couldn’t diagnose a faulty PSU as likely suspect from the symptoms you reported, then something is very wrong with the technical knowledge of their Support & RMA team.
But then I suppose I am an electronic engineer with 33 years professional design & development experience…