Hi,
i was using my cloud os3 and working was fine. I updated to os5 and can not add my device via iphone or ipad. Can not find device or add manually. Because of ios 15 and not have 9 digits code.
My Device: WD My Cloud ex2 ultra and have my cloud home account.
Can you help please?
Hi @bazinga,
Please refer to the below article of My Cloud OS 5: Remove Offline Device from Mobile and Web App:
https://support-en.wd.com/app/answers/detail/a_id/29829
not an option!! I have not and offline device. I cant add my device yet.
Hi,
I appreciate that you have performed the troubleshooting steps.
Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask
