My cloud ex2 Dashboard slow and always not reponding

Already update lastest firmware but problem still occured

Can i factory restore option system only for solve this issue?

after do this how about my data and backup schedule?

You can backup your NAS’s settings and perform a system-only factory restore, which should not compromise your data.

http://products.wdc.com/library/UM/ENG/4779-705148.pdf#page=98

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Thank you all

Do you have another way to factory reset ?
I cannot do on dashboard so slow and stuck

Can you advise for backup data before solve this issue?
I try to transfer data via lan it’s so slow

Thank you

About Option B: 40 Second Reset (Reset with Power Off)

It effect to shared folder and data or not ?

Hello,

All shares will be made Public, so you’ll have to make private.
Data is not deleted.

You mean data will be delete on public shared ?

We should change folder public shared to private shared before system only factory restore

but I cannot change to private shared because dashboard always not responding

What should I do ?

Dear support

already try system restore

but problem still occcurs dashboard stuck as the same