My Cloud EX2 boot up issue

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
#1

Having an issue with a EX2 RAID drive. When plugged into power, the power light is amber, then turns to blinking blue. The HD1 light is solid blue and then the HD2 light turns solid blue. The power light continues to blink blue for a second or two, then the unit turns off. I have a video of the sequence if thta would be helpful. Any ideas?

Thanks

#2

You may want to move your post to the dedicated EX2 subforum where users who are more familiar with that device may be able to assist.

OS3 EX2 Series
https://community.wd.com/c/personal-cloud-storage/wd-my-cloud-ex2/109

If one uses the forum search feature, magnifying glass icon top right, one will find a number of past discussions about EX2.

https://community.wd.com/search?q=blinking%20blue%20%23personal-cloud-storage%3Awd-my-cloud-ex2

If one has an EX2 Ultra, which is a different device than the EX2 then see the OS5 (v5.x firmware) subforum for the EX Series (or move your post to that subforum).

OS5 EX Series
https://community.wd.com/c/os5/my-cloud-ex-series/255

WD Support has the following Knowledge Base Articles that touches on a blinking blue LED that may have some suggestions.

My Cloud: Blinking Blue Drive LED
https://support-en.wd.com/app/answers/detailweb/a_id/25694

My Cloud: Blinking White, Blue or Solid Amber Power LED
https://support-en.wd.com/app/answers/detailweb/a_id/15538

Its possible the power supply for the My Cloud is going bad. If this is the case one may want to try contacting WD Support directly through the Support link at the top of the page.