My cloud duo

hi all
can`t see files & dir from my pc(win10) of my cloud home duo .i see its connected but when entering ,there is nothing.
when using the web deshboard-i can see it .
i restart the drive to mnf default and copied all the data by usb drive directly at the rear panel.
please advise

Hi,

The My Cloud Home Desktop App provides quick and basic folder access through a Windows or Mac personal computer.