My cloud down since 11th march!

[Bennor]

Remote access has been down for over a week now. Several ongoing discussions on this issue:

Can't Connect

I’ve tried everything I can but I cannot connect to my MyCloud, which is horrible because I have important data on there. I have gotten various erros such as “devicexx8347-ea6a606f.wd2go.com refused to connect.” to “Can’t Connect To WDMyCloud” to 5xx errors. Is there anyone else who has had this and solved it? Or at least come up with a workaround?

WD MyCloud Remote Access Not Working

I have two WD devices connected to my Router: WD MyCloud Mirror and a WD MyCloud. The Mirror device works perfectly when connected via local or other WiFi; and it works well using 4G devices. My WD MyCloud works perfectly when connected via local or other WiFi; but DOES NOT WORK when attempting to be accessed remotely either via WiFi networks or 4G devices. I am getting a Network Connection Failure (905). I also get 900 and 907 error messages as well. I am hearing proper Port Forwarding confi…

Because you are using an EX2 Ultra you may have additional remote access options that we single bay users do not have (SFTP, WebDAV, etc.). See the My Cloud EX2 Ultra user manual for more information about these access options and how to enable them.

Also note there is a dedicated subforum for the EX2 series of devices since they have different features/options than the single bay/single drive My Cloud units which are the general subject of this subforum (My Cloud).

My Cloud EX2