I have read through a couple of similar posts here but none of them seemed to come up with an obvious fix.
I have the My Cloud for a couple of weeks. The issue (which defeats it’s purpose) is that the auto backup with SmartWare just isn’t working automatically as expected. If supervised and I remember on the startup of Windows the following few steps seem to workaround the issue, but never unsupervised.
So if on startup of Win 8.1 64bit I remember to open a ‘file explorer’ and click on network, then about 80% of the time smartware would recognise My Cloud networkdrive. Yes, my network discovery is on. I use Norton Internet Security and it’s firewall is no issue either. The drive is connected to my Virgin Media super hub.
Another issue is that the drive spaces out about once a week and it goes completelly off the grid until I pull the plug and perform a hard restart.