My Cloud Device not found

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi,

I have continual trouble to login and access files to/from my WDMyCloudMirror Gen2.

I have finally manage to find the ip address and access the Dashboard, but, I cannot see the files I have uploaded to it.

I have tried the POWER ON 4sec reset, and, the POWER OFF 40sec reset.

Still, I cannot see the HD on my network, when, I know it is there due to the ip address known and the Dashboard connect.

HELP PLEASE!!!

Kind regards,

Aaron.

2

Hi aaronleegunn,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.