Updated firmware to 2.31.149 today and then the desktop app My Cloud asked me to sign in, It called for the network login with email and then listed me EX4100 I tried to login and the dialog box will not allow me to enter my user name, when I click on it the box turns blue and doesn’t allow me to enter the user name, It does allow for the password which does not work on it’s own. I uninstalled My Cloud and reinstalled it to no avail. Anyone smarter than me on WD please help.
Same here! Stupid. Wish i had never updated!!! It’s like useless now.
What a bad company WD. Don’t make professional series if you do not offer any support.
They offer a ■■■■ webinterface.
I can’t help but agree to the sentiment (to some extent) however, this sort of comment doesn’t help resolve the issue. I have the same difficulty but have had no response. The software no longer seems to work and a friend of mine whom I have set up a folder and given access, cannot get to the data I want to pass to him. He cannot access the data via the ‘mycloud.com’ website. He is using a Macintosh Desktop. I will suggest that he try with a mobile device as that seems to be my only remaining option.
No support, a bad product and no interest in their clients. That’s what I see, and the reason for my sentiment. A lot of money (we have 2 systems) wasted.
Friends if me with Synology are laughing about it, showing the ease to login their systems with an app, streaming whatever they want.
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I can’t help but agree with you. I have been waiting for a meaningful answer (or any answer) to my original question and am still waiting.