New user and have installed desktop app successfully on Windows and have the mobile app running on my iPad but no success for the desktop app on the Mac. I was able to install the Quick Viewer which I tried after the desktop app but cannot install the desktop app and of course the viewer won’t work without the desktop app. Message: The installation failed. An unknown installation error occurred. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Have updated the firmware and have stopped the popup blocker. Repeatedly get this message. Have OS X 10/6.8.
Anyone had this issue? Suggestions on resolving?