My Cloud Desktop App Bug Report

Hi All, 

I run a Macbook Pro 15" screen with OX v 10.9.4

I have a very strage bug on the desktop app when I am in my home network.

Steps to recreate:

  1. Download and install the latest My Cloud Desktop App for My cloud
  2. Open the desktop app 
  3. I am told it cannot locate any device on the network
  4. If I press the “OK” many times the error message fades away with each “ok” press and then once I have pressed ok on the error message enough times I can then see the desktop app and use it.

Any Ideas on how to fix this?

I have the My Cloud Mirror 4 TB.

Running the latest firmware.



Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support


On the other hand, you can also attempt to manually map/access the drive without the application. The default device name is “WDMYCLOUD”

How to map a WD network drive on a Mac


Hi Wayne,

Are you using version And also, does it happen whenever you open the app or on occasion?