My Cloud continual scanning for several weeks

Hi,

I have a 4TB Mycloud Mirror in a RAID 1 configuration running the latest firmware (2.30.172). I have around 400GB of data on it.

After adding a batch of mainly JPG and CR2 Raw files, it has been scanning incessantly. This has been going on for nearly a month, so clearly something is wrong.

Looking in the wdmcserver.log, there appear to be two issues:

  1. It is attempting (and failing) to transcribe the .CR2 files, and includes one gap of nearly 48 hours? Some sections of the log (not displayed below) show that it can take several minutes per CR2 file. Is there a way to disable the transcribing of raw files?
2017-11-14T15:47:57.961058+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4031.CR2' 
2017-11-14T15:47:57.961141+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4031.CR2'. 
2017-11-14T15:48:28.970511+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4032.CR2' 
2017-11-14T15:48:28.970652+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4032.CR2'. 
2017-11-14T15:48:52.092172+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4033.CR2' 
2017-11-14T15:48:52.092244+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4033.CR2'. 
2017-11-14T15:49:23.388904+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4034.CR2' 
2017-11-14T15:49:23.388977+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4034.CR2'. 
2017-11-14T15:49:27.098409+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e47460] Info  Transcoded Batch on '/shares/Volume_1' for P1 (200 items, 3650.366 W   0.360 U   0.070 S   0.0%). 
2017-11-14T15:50:45.758303+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4035.CR2' 
2017-11-14T15:50:45.758391+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4035.CR2'. 
2017-11-16T13:16:13.208914+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4036.CR2' 
2017-11-16T13:16:13.227813+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4036.CR2'. 
2017-11-16T13:17:33.325670+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  IMConvert failed for '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4037.CR2' 
2017-11-16T13:17:33.347190+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5459:0xb4e07460] Error  Transcoding failed for: '/shares/Volume_1/sam/photos/Canon 70D/2016/May/IMG_4037.CR2'. 

  1. There are lots of broken pipe error messages - not sure if this is an issue
2017-12-02T09:14:55.576721+00:00 di=08sbniyMeW  6 WDMyCloudMirror wdmcserver: [5330:0xb4ebf460] Error  Broken pipe Traceback: thrown from /data/workspace/workspace/wdmcserver_stable/src/util/Socket.cpp, line 403

I’d appreciate any help.

Many thanks,

Sam