** My Cloud Connectivy Issue - Resolved **

My Cloud OS 3 Personal & Network Attached Storage My Cloud
#1

My Cloud Customers,

We are currently working on the My Cloud connectivity issue
impacting My Cloud account creation, device setup, MyCloud.com login, My Cloud
mobile applications, and WD Sync.

We apologize for any inconvenience this interruption may
have caused. If you have questions, or need assistance, please contact Western
Digital support: http://support.wdc.com/contact.aspx

Thank you for your patience.
WD Customer Support and Services

1 Like
Can't access MyCloud via Android app remote
No web-access
#2

For heaven’s sake.

EXPLAIN WHAT THE PROBLEM IS SO THAT USERS WILL KNOW THE ONE THEY ARE EXPERIENCING IS THE ONE YOU ARE TRYING TO FIX.

PIN THIS THREAD WITH A HIGH VISIBILITY FLAG.

This is a major service failure. Make it very apparent and clear to users what is going on.

#3
Connectivity issues: how it should be reported
#4
#5

If you’re experiencing connectivity issues, that is what we’re working to fix. We don’t like being down either, and we’re sorry for any problems it’s causing our users.

#6

My Cloud Customers,

We are currently working on the My Cloud connectivity issue.
Updates will be provided throughout the process.

Thank you for your patience.
WD Customer Support and Services

2 Likes
Failed to create device user. (400073)
#7

My Cloud Customers,

Thank you for your patience.

Users may still experience intermittent connectivity while our systems return to normal during the next couple of hours.

Thank you for your patience.
WD Customer Support and Services

#8

MyCloud.com is now back online and running stable. ’

Thank you for your patience.
WD Customer Support and Services