My cloud cannot connect

My Cloud OS 3 Personal & Network Attached Storage My Cloud
3

Could be the same problem I face here:

http://community.wd.com/t5/WD-My-Cloud/unable-to-access-my-WD-mycloud-device-remotely-via-internet/td-p/726452

So far, they haven’t provided me a working solution. My temporary solution is to set up a “cron job” running on WDMC to automatically reboot the device everyday.

Hope they have a fix soon.