My Cloud cannot be accessed through Internet with missing email address

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi,

I bought My Cloud this afternoon and am trying to config it.

In the USER PROFILE of USERS tab, the email of a user is missing suddenly. 

When I type the original or a new e-mail address for the User, it shows the error message below.

  • This email account cannot be deleted. Make sure your device is registered
    and your network connection is functioning properly, and then try again. (250010)

Now I cannot access to My Cloud through Internet for this user.

The network connection is fine and I can access to Interent.

Could you person help me please?

Thanks

Kornhill23

2

did you try to remove/enable the remote access of this user and generate a new registration email?

Kornhill23 wrote:

Hi,

I bought My Cloud this afternoon and am trying to config it.

 

In the USER PROFILE of USERS tab, the email of a user is missing suddenly. 

When I type the original or a new e-mail address for the User, it shows the error message below.

 

  • This email account cannot be deleted. Make sure your device is registered
    and your network connection is functioning properly, and then try again. (250010)

Now I cannot access to My Cloud through Internet for this user.

 

The network connection is fine and I can access to Interent.

 

Could you person help me please?

Thanks

Kornhill23

 

3

Thanks. Tried but in vain.

Finally, I restored the factory setting. 

By the way, how do I set the access right for each user accessing to different folders?

Thanks

4

Kornhill23 wrote:

Thanks. Tried but in vain.

 

Finally, I restored the factory setting. 

 

By the way, how do I set the access right for each user accessing to different folders?

 

Thanks

chcck the user guide for detailed steps. http://www.wdc.com/wdproducts/library/UM/ENG/4779-705103.pdf

HTH