My Cloud automatic backup fails on large camera roll (Android)

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
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I’ve seen a really old answer for this for iOS, but it doesn’t seem to answer it for android, and I don’t see it in other posts.

As the subject says, I installed the My Cloud app, turned on automatic backup for my camera roll, and waited… I saw the upload start, and then after a while it failed. It has been weeks and the upload has not automatically restarted and I don’t see a way force it to restart.

I’d like the existing pics in my camera roll to be backed up, not just the new pics… how can I fix this?
NAS is EX4100, if it matters. Android 9, samsung galaxy s9. app is up-to-date.

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@i_says You may want to place this topic in this sub-forum and see if someone can help.

https://community.wd.com/c/network-attached-storage/wd-my-cloud-ex4

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sorry I’m new to these forums. what is the right way to cross-post to another sub-forum?
should I just copy it? I don’t want to change this post’s forum, because I really suspect its a problem with the mycloud mobile app and not the NAS hardware.