My Cloud - All files not displaying on USB drive

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Hi everybody,

Wondering if anyone has experienced this issue…

I have an external WD My Passport connected to the My Cloud 3tb device.

When viewing both via My Cloud web, the USB hard drive only seems to display a portion of files in a lot of folders. For example, the music folder only displays artist up to letter ‘L’. The movies only display up to letter ‘N’. It’s a little (lot) frustrating as I want to copy the files this way to the My Cloud device.

Any ideas?

Thanks,

Billy

2

Sometimes, this issue may be due to the larger data and My Cloud busy indexing and scanning all the content. You should do a power cycle of device, i.e. Shut down the device, eject out the all cables and reconnect cables & restart device to check for the USB data in My Cloud device.