My Cloud 2TB


#1

When trying to sign in to WDMyCoud in the name box it will not let me enter anything the box is just coloured blue the password is ok


#2

What app or program are you using to access the My Cloud? Are you trying to access the My Cloud Dashboard from a web browser? Are you trying to use the My Cloud Desktop application? Can you post a screen shot of what you are seeing?

If you are using the My Cloud Desktop application, that application is no longer supported by WD. It has been end of life since 2016. While the Desktop application still works for first generation, v4.x firmware, single bay My Cloud. The application no longer works with the second generation, v2.x firmware, single bay My Cloud.


#3

Hi Bennor
Yea just seen that thank you for your quick response
JimR