I just purchased the My Passport backup unit on November 30, 2018 from Target.
The unit is not recognized on my PC.
When I plugged it into my MacBook Pro, the following message appeared.
What is it telling me?
Tuxera NTFS could not mount /dev/disk2s1
at /Volumes/My Passport because the following problem occurred:
CBCIO activated with:
The disk contains an unclean file system (0, 0).
The file system wasn’t safely closed on Windows. Fixing.
WARNING: ReadFully - I/O error while reading from file (5: “Input/output error”)
WARNING: failed at: CSIOPread(3, 0x102303000, 524288, 3115319296, 0x7fff5fbff3b8);
ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read NTFS $Bitmap: Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it’s a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the ‘dmraid’ documentation
for more details.
WD wants to charge me $5.00 for shipping it back to them for a replacement using an RMA.
I don’t agree that I should have to pay anything for shipping if their unit fails to work.
Perhaps, I should just return it to Target, but I’m not informed as to their return policy for electronic items such as this.