I have a Western Digital My Book Essential 1.5Tb HDD: Model Number: WDBAAF0015HBK-NESN.
How can I get rid of the SmartWare (I think that is what it is) software? I re-formatted the My book external drive and for some reason the back-up software is still there. It cannot be recognized since there is nnothing there, and a driver error keeps comming up.
Do I have to do a firmware update or something? These are what seem to be comming up when I search the knowledge base.
Since I understand what is happening in the knowledge base: I was wondering if anyone has done what is recommended? Is there anything I need to look out for besides the power continuing to be on? Would the drive be unuesable or is there a chance to fix it if there is a failure? I would try to bring it back to the store I bought it from for a replacement. The store said they send failed drives to the suppliers for a re-furbished one, but I don’t know if what I am concidering doing will qualify.
I re-format the external drives I get and manually replace file. I clear the drives due to certain software not recognizing project files (for music production, photo editing, video editing, graphics stuff, etc).