My booklive newtork drive soes not show in smatware software

i have just re-set my pc to factory setting,i reinstalled wd smatware but the drive does not show on it,and is not doing back ups i can still access the drive from my computer

Hi, be sure that you don’t have any firewall of antivirus problems that might be blocking Smartware. 

WD SmartWare Version 1.6.x and earlier doesn’t recognize a My Book Live or My Book Live Duo while certain Kaspersky softwares are installed