I purchased the My Book a few years ago and used it in my office. The product worked great. I moved my office into my home and have been trying to reinstall the drive on my network. There was a problem with the Anywhere Access program so I down loaded the program from WD. When I try to install it I get a message that says that an old version is on the computer and it can not install the new program. I have tried to uninstall the old program through Control Panel - Add/Remove program but when I click on the program there is not “remove” button. I have deleted the program and it’s files from all the sub directories but I still can not install the Anywhere Access program, and therefore, can’t install the drive.
Now I’m in a situation where all my data is on the drive and I can’t get to it. I tried calling WD but after 3 hours waiting for someone to pick up I gave up.
any suggestions would be appreciated.
Joe Rowland
