My book wont install on my mac

[kateA]

I purchased a 3TB My Book for Mac today, came home plugged it into my 2009 (OS 10.9.5 Mavericks) desktop and nothing happened.  After hours of fiddling and googling, I called tech support, they had me download a driver from the WD website and it still didn’t work. They told me to return it for another.  It was not showing up in disk utility or desktop icon.  I plugged into my mac book pro, same thing.

So, back to the store I went.  Exchanged, returned…same thing!

Why won’t my computers recognize the My book!!!

[Trancer]

Welcome to the Community.

Are these drives USB 3.0? If so, I’d recommend trying a micro USB 2.0 cable. The connector for USB 3.0 may look proprietary, but it’s actually a s micro 2.0 with the USB 3.0 extension. As such, 2.0 cables fit in the “flat” portion:

The reason I recommend this is because several Mac computers from early 2013 and older have displayed specific compatibility issues with USB 3.0 devices resulting from Apple’s original refusal to adopt the standard.

[kateA]

Can this adaptor be purchased at a big box computer store?

Another trip to the store, but I’m willing to give it a try.

[Trancer]

kateA wrote:

Can this adaptor be purchased at a big box computer store?

Another trip to the store, but I’m willing to give it a try.

It is not an adapter. The above picture is for the USB 3.0 connector that comes with the WD My Book. 

The following cable is the one I recommend trying, which is used by most Android phones and tablets:

[JoeySmyth]

@ kateA when you go to the computer store … ask for a “micro USB cable” the one on the Left

Don’t accidently purchase a mini USB